2077023members
985online
1287147posts
Community Activity
Resolved! Moving my BT landline number over to EE
Hi I have made several calls to EE trying to get my BT landline ported over to my new EE digital service, I have a new EE digital number but like many, I want my original BT number on this new service, how long should this process take as I have seen...
300mbps gone down
Read more Anyone have an idea why my broadband is now at a level of approximate 110 Mbps when I first had it, it was near 300mbpsWill EE help with this as nothing has changed regarding devices, location of router etc etc Thanks
TV Handset
When we were switched over to EE the Engineer provided us with a new handset for the TV and we had to return the existing one - which we did. NOW this new handset takes ages to turn the TV ON - but even worse having (we hope) turned the TV off befo...
Roaming in Australia
Sorry to reply of the back of this thread but we have the same issue, we have pay monthly sim only currently can't text 150. We activated the roaming pass yesterday in Australia but still no calls can be made, logged into the account on the laptop c...
Replacement SmartHub Delayed
My SmartHub stopped connected a week ago, an engineer was out the next day confirming that it was a issue with the SmartHub and placed the order for a new one. The estimated delivery was two days ago but it still hasn't arrived. Tracking the order sh...
Smart Meter connot connect to poor mobile signal
I'm with EE, and get a fine connection on phones via broadband wifi. But our smart meter is dumb because we live in a poor network area. Octopus say "Unfortunately, smart meters typically connect through the DCC (Data Communications Company) network,...
account
Can an account be deleted if it is no longer used, as the Sims that were on it no longer exists, and I set up a new account with new Sims. So one account just sits there doing nothing
Vauxhall station congestion
Hi! Was travelling on the 30/03/2025 at around 18:30 and in the Vauxhall station entrance I had 4 bars of 4G but absolutely no throughput! Was quite difficult as I couldn't load up my ticket collection code, didn't check phone callsMade a report in t...
Returns bag
Hey, I've been sent a return bag for the Samsung chromebook and unfortunately the bags too small for it to fit in properly. How do I go about getting a bigger return bag sent out. I've tried calling 150 and it sent me another message to fill out anot...
Changes to roam abroad
Hi,I received a message from EE saying there are changes to the roaming and they are moving me in roam EU automatically. When logging into the app, it still says I have Roam abroad which is both the EU and ROW. Does this mean that I can use my data i...
