Returns bag

[Dopedays13]

Hey, 

I've been sent a return bag for the Samsung chromebook and unfortunately the bags too small for it to fit in properly. How do I go about getting a bigger return bag sent out. I've tried calling 150 and it sent me another message to fill out another return form, I've done 3 of these already and one was done by the sales team as I'd previously put the wrong number down for the send back 🙃 I'm going out of mind trying to sort this return out. Messages back and fourth with the return department, they must be sick of hearing from me by now.  Any advice/help is very appreciated 

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[Christopher_G · Accepted solution]

Hi @Dopedays13 

Welcome to the community.

You're doing the right thing in speaking to the returns team. This is something that can only be sorted out through our customer support channels.

Fingers crossed they can get the correct sized bag sent out to you soon.

Keep us updated with what happens please.

Chris