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Data signal suddenly really weak

Hello. I am at my wit’s end here… For the past week and a half my data signal has been showing 1 bar, maximum 2 every single day. I have unlimited 4G data and have never had an issue with this before unless I go out to the countryside. I have been in...

Resolved! TV pixelating using own aerial

Just had EE tv and broadband fitting to escape rip off sky. Think I will be ok with the tv despite not having as many channels and the menus being vastly different. I’ve plugged my own aerial in to receive terrestrial channels rather than choosing in...

LisaH2892 by • Investigator
  • 168 Views
  • 9 replies
  • 5 Helpful

Failed unlock code

I have used the EE online unlock code generator and It returned a invalid code. I have used 3 attempts on my Samsung S5 miniAnd worried that I may lock it permanently. The IMEI and unlock code has been checked 3 times. Any help would be appreciated  ...

EddieH by • Explorer
  • 0 Views
  • 0 replies
  • 0 Helpful

Samsung unlock failed

I have used the EE online unlock code generator and It returned a invalid code. I have used 3 attempts on my Samsung S5 miniAnd worried that I may lock it permanently. The IMEI and unlock code has been checked 3 times. Any help would be appreciated  ...

EddieH by • Explorer
  • 2 Views
  • 0 replies
  • 0 Helpful

EE interview done but no official response

I completed an online first interview consisting of written questions and video questions. I then received an AI insight on my written answers and confirmation that my interview had been received and I would have my videos assessed, assumably by a re...

Relocating broadband modem within house

I need to relocate the internal broadband fibre modem from one room to an adjacent room. The current location is going to become an ensuite so can't contain a powered device. Should be straightforward methinks  -just get in touch with ee and they wil...

4G mini hub

Hi,I received a 4G mini hub a week ago,while I’m waiting for a fibre router to be installed ,it worked for a couple of days,it is saying no connected,I phoned and spoke to someone on Thursday,they told be three masts were down and it would be working...

Aud246 by • Explorer
  • 52 Views
  • 3 replies
  • 1 Helpful

prepaid data sim card for motorhome

Hi. Bought this EE data card for my motorhome for on the go internet to be used in the router in the van. 120GB for £50 (12 months max) I have used this previously and could view the usage on my account. EE have now changed the website and doesnt mat...

Refund of top up

I lost my second phone during a move and have now found it but it’s been more than a year since used. I’ve topped up and then found out my sim has been deactivated. How can I get a refund? 

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