The EE Community

£10 Pay As You Go pack only gives me 5gb not 8gb

I only get 5gb and a 2.9gb boost but it says for £10 you get 8gb and I tried texting 150 STOP and doing the steps and then putting the money in but it just renewed my £10 for 5gb pack and I want to change it. Anyone know what to do?

Think I may have been cloned for identity theft

Hacked

Think I may have identity stolen it's showing I have a pixel 7 which I have and then another one on the account 

No WPA2(AES) config in Main advncd settings now incompatible with Smart Plugs

Just had a full reset performed remotely by EE agent to solve a digital voice issue.  Before the reset I had a perfect wifi setup  plus 3 EE extenders, with no issues.Post update none of my extenders worked and none of my smartplugs worked.  I reset ...

Being charged twice

So I've recently paid my latest bill for £58 amd its been over a week since I paid it and now I get a notification from my bank saying a direct debit is due even tho I've paid last week I'm abut confused 

How to keep my EE number if I take out a new EE contract from another provider?

Please can I ask the best way to keep my current EE number if I take out a new EE contract from another provider?I want to take out a new EE contract from a 3rd party provider as their prices are much more competitive than renewing directly with EE.T...

PAC

Hi I have been waiting for 3 days on my old number transferring over - is this normal? Can I actually get to speak to someone from customer service? 

Sony D charges to my EE account not mine

I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothin...

TV without subscription when moving from BT

Hi, currently out of contract with BT, and have BTTV but box only, no subscription (can record TV, etc). Now out of contract and looking at moving to EE (BT don't seem to want to let me renew). Currently have BTTV but 'box only' package (was a user s...