The EE Community

Is this a scam?

My husband received a text today welcoming him back from abroad. We haven't been abroad.

Change physical SIM for eSIM - How is this done, im totally baffled. Help needed

Good afternoon! I recieved a message from EE stating that I could update my physical sim to an esim. Sounds good, but I'm totally baffled and getting ready to give up.Can someone reply with the step by step method of doing the (Which buttons to click...

Deactived number

Hi, my numbers been deactivated due to inactivity. I'm trying to reactivate it but i have no idea how, I'm trying to find live chat but i cant access the app due to it asking for my mobile number. Any help would be greatly appreciated. 

Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Making and receiving calls

Hi I am having trouble making and recieving calls, I am currently in the USA and I have the full works tariff, it was working fine a week ago and now I’m getting no dial when making a call so I can’t even contact EE support.I have tried all settings ...

SMS not being received from multiple retailers

HiI am bout to cancel my EE account after being a member from a number of years can anyone prevent this??I am not receiving SMS messages from multiple retailers including AMAZON UK App and LIDL PLUS App just to name two!!! All have the companies have...

Scam Attempt but Different - Need Advice

Hi All Have had a stressful 30 minutes. So i got a call from 0800 079 8586 which appears to be an actual EE number, asking if i'd ordered an eSim. I hung up because i assumed "spam", but when I googled the number it seemed legit. I then got a text fr...

You can't place an order right now as you have an open order

It has been over a month now since we subscribed to EE Fibre Broadband and as a result we had to cancel our landline with the promise of the EE Digital Phone service (we rely on our phone line as we live in a remote part of Wales).  Every time we try...

Network Coverage in Woodbridge

I have not been able to get a signature on my phone in Woodbridge for weeks. I use mobile apps for parking and am having to use cash in the machines which is all very well if you have cash available. Very frustratin! Maybe I should switch to O2!