The EE Community

Website & App down?

I've been trying to look into upgrading all evening but when I log in to the app or website, they both seem to be down, for hours and hours. Is this normal?

Extra recordable box

Recently moved from BT TV to EETV..Initially l have been clearly told that will get 2 recordable pro tv box but received 1 recordable 1 mini box. Repeatedly talk to the customer service department and each time have been given different information i...

Orders x

Apparently I have upgraded my phone according to EE but I haven’t ? please help 

Bill

I have to pay bill my net is off

Cat5e cable and 500mbps

I have 500mbps speed and a BT smart hub 2. I run a Cat5e cable 50m to an outhouse but only get 90mbps there. Wi-Fi in the house is approx 500. After contacting BT technical help, they told me that Cat5e will not support 500mbps and will only give 100...

I want to access my bills for the last 12 months but can’t see how

EE have completely changed my tariff mid-contract

 Read moreHello. I'm completely lost and don't understand what to do. I cannot get hold of EE. They do not answer on the phone, they do not respond on the App - I can only phone them from a hugely expensive US cellphone as my phone has stopped workin...

Trade in discount 1 year shorter than contract

Text reveived to say trade in discount expired however still 1 year left on contract. This was not explained at time. Options please?

Hi