Extra recordable box

[GURCEL]

Recently moved from BT TV to EETV..Initially l have been clearly told that will get 2 recordable pro tv box but received 1 recordable 1 mini box. Repeatedly talk to the customer service department and each time have been given different information ie

-can get another recordable box with £5 /month extra

-can get another recordable box for 1 of £30 charge

can not get another recordable box

l am extremely diss appointment with these different information. Would expect more professional approach to the customer

Wish did not switch to EE 

Gurkan Celensu 

[Chris_B]

@GURCEL  You can only have 1 pro box any other box will be the mini box 

[ht1908]

GURCEL I’m with you, recently moved over from BT and regret it. I was left with channels missing and no HD  . Phone call , told to give it while midnight, guess what three days later no change . Put me back please 

[zulu17 · Accepted solution]

Hi @GURCEL  looking at the responses you were given by the various EE representatives

-can get another recordable box with £5 /month extra

Incorrect - as EE only supply the non recordable EETV Box Mini as an extra loan box. The £5/month charge would be an Extra Box addon. (some plans/offers have different  charges or no charge). 

-can get another recordable box for 1 of £30 charge  -

Incorrect - £30 is typically a oneoff charge levied for activation of EETV boxes when they are first supplied.

can not get another recordable box

Correct  - EE current policy which they show no signs of changing is to supply the Box Mini as the extra box model. Some customers have successfully replaced  the EE  supplied Extra Box (Mini) with their own recordable box . Your supported devices will be the ones that EE loan you.

[MickyP59]

I also rue the day I changed. Whist a lot of good things with integration etc I was with Sky where not only could you record in another room you could also watch your recordings. I will change back at the end of my contract. Hopefully EE will realise that if they want to retain their customer base they need to review their policy. 

[Chris_B]

@MickyP59   That’s down to the manufacturers of the boxes so they can talk to one another.  I believe it’s two different manufacturers so don’t expect that anytime soon.   

[Karen2351]

Are EE planning on reconsidering this approach, as it is very outdated compared to Virgin and Sky and is highly inconvenient for your customers?

[Chris_B]

@Karen2351  I doubt it, it’s one pro box only from EE ( hint )     Last time I checked you couldn’t record on the other TV providers 2nd box but you could stream from the recording box to the 2nd box.    Thats not an option with EEs pro box  

there is a work around but this will cost you and a it’s a purchase from elsewhere to get a 2nd pro box.