The EE Community

Travel Data Pass removed

I’ve just received a text today to inform me as below;“Hi from EE. We've removed your Travel Data Pass - if you didn't ask for this, it's because we're shaking up our roaming products. Please go to ee.co.uk/go/roamingrefresh for the best way to stay ...

Am I subject to a 60minute rule when talking on the landline?

Hi there.I have an unlimited minutes contract for landline and mobile calls on my landline phone and also 1000 minutes for 0845 and 0870 numbers. Am I subject to the 60 minute rule where you have to hang up and ring again? I ask because I spent longe...

How can i be chsrged for Internet when i still dont have it

Cannot receive passcode from EE via text to link my number

I successfully registered on auth.ee.co.uk with my email, then head over to Link products > add a device > Add EE mobile or SIM > enter my number and press Send Passcode, the interface says 'We’ve sent a passcode to: 0749xxxxxxx' (my number) however ...

Unable to access my business account online / app

Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up ...

Help please

Hi I used to work for EE for about 12 years and I've not worked with the company for around 3-4 years however the company I've started my new job with is requesting me to get my EIN number and I'm struggling finding it. Any help or advice would be gr...

Upgrade with Friends & Family discount

I want to upgrade from a 12 month SIM only plan to a contract with handset (or also considering 24 month SIM only plan). I currently have the 30% friends & family discount applied to my 12 month SIM only plan. How do I make sure that I am upgrading t...

Roaming in Ireland - unable to receive calls from Republic of Ireland numbers

Roaming in Ireland is "broken" for the past 5 months due to problems with EE's OCS (Online Charging System), and I wonder how many are affected by this (both Business & Consumer)?We live close to the border, so are frequent visitors to the Republic, ...

EE web app - Do more dashboard

On the "Do more" dashboard, on the Top ups  panel, the information says you can pay with Paypal, Google Pay and Apple Pay. When I navigate to the Visit page and navigate through the payment process, it only presents my stored bank card.Domore-dashboa...

New TV order tracking

where is my tv?