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Community Activity
EE TV significant issues
Took delivery of TV equipment today. Set up Pro Box earlier on Samsung TV, watched Sky Sports for a bit and all seemed to be working well. Just set up mini box on my Sony TV and Sky channels are unwatchable. Just pixels and broken sound. TNT Sport c...
New Sim swapped for old to port for Three to EE - No signal or symbol now on SIM
I have today placed the new SIM delivered this morning, to complete my switch from Three to EE> The PAC code had been given at the time on new SIM being sent.I placed the new SIM in and turned phone on. But no signal at all, no EE symbol and no abili...
Audio cutting out on Android Wi-Fi calls (EE Smart Hub Pro)
Evening AllMy household seems to be running into a requent problem with audio calls. If you are using an android device and you make a Wifi Call, whatsapp, viber, etc, the other persons audio will cut out every few words making it impossible to actua...
Resolved! Unlocking adult content
Why can’t I watch porn
Roaming Turkey
I’m currently in Turkey. I bought 7 days pass. I can use my data allowance in Turkey but I can’t receive any calls from the UK nor I can call any number in the UK. For help I need to call or text 150 or some other number given but obviously I can’t c...
New broadband issues, hub, app, line
No idea what is going on here, app and hub are clearly not on the same page. Hub makes all manner of clicking noises and suddenly disconnects the broadband.Checking the app it says a fault was logged on1st August and then says an Engineer came out . ...
Apple one activation on android issue
So I previously had apple music as my inclusive extra on my android phone with no issues. After upgrading my phone this wasn't offered so after going on ee online chat they changed my contract to include apple one but I cant activate it without an iP...
Billing error on first broadband only bill.
The app shows a bill for Broadband and TV which I didn't sign up for. I signed up for Broadband only.On the actual and very glitchy webpage it shows broadband only, but a wrongful charge applied of a set up fee. I signed up and it was zero set up fe...
Repairs
I have booked my phone in for repairs last week. I was told DPD was going to pick it up. How long does it usually take for them to pick up a package? I have had any contact from either EE or DPD.
HOW DO I LEAVE A REVIEW FOR A MEMBER OF STAFF
I would like to leave a review for a member of your team the wonderful lady was called Dina in customer service she went beyond my expectations and was so so polite , helpful and bubbly and she is an asset to your team and there should be more the fo...
