The EE Community

Local Hotspot Refuses Password Half the Time

I"ve paid for 30 days to connect to a local hotspot.I use my android phone and windows laptop and I have Roboform for all my passwords. It works most of the time but disconnects every 20 or so minutes so I have to log back in over and over again on b...

Pay per call charge

Good morning,I was swapped over to EE broadband from BT after renewing my contract with BT. When I was talking on the phone with the person who sorted out my upgrade/changeover I remember telling them I had no home phone so needed nothing relating to...

Deadlock Letter

EE have sent me a deadlock letter which is factually incorrect. When challenged they are refusing to amend the letter as apparently these can’t be changed. So in essence they want me to present a factually incorrect letter to the ombudsman as fact. H...

Extremely slow 4g data connection, below 1Mbps most the time

I sighned up for an EE sim as it is advertised as fast speeds, but recently after using allot of internet (i am in hospital) my speeds have seemed to been throttled or put on some sort of data manipulation. I am on an unlimited plan and have been enj...

Re: I’m in USA and I can’t make it receive calls.

I’m in the US and experiencing the same problem.  I received the welcome text once I arrived in the country.  I have full access to text, WhatsApp, etc and can receive calls.  However, when I make a call, as soon as the person answers, the call drops...

Order refrence number

Hello, i upgraded my phone the other day and ive recieved no emails only a single text message about a new document agreement but i cant find that on the website and i cant track the phone without the refrence number, can anyone help

Netflix

I already have included Netflix in my package i received message 4th marchHello Amitkumar, we wanted to let you know that your Netflix Basic plan as your Inclusive Extra will be changing to Netflix Standard with adverts by 18 April. You'll get better...

Packs and addons

What’s the difference between a pack and a addon??Oh I know what the difference is, you can’t buy a addon using EE’s useless app.

Ported but Text issue

Recently ported over to EE from Vodafone keeping my original tel number  ,  when calls are made from mobile to any landline or other mobile my original number is displayed correctly on receivers handset. ...............But, if i send a text message f...

Roaming