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Community Activity
Live Chat
Is there no Live Chat anymore?Have tried to access through app and online but no option just the option to call??
Poor Ethernet Performance
I've just started using the new EE Smart Pro Hub and Wi-Fi 7 service. Wi-Fi is working fine in most of the house but I have an office on the other side of the property that has always been a blackspot. Previously I've used an ethernet cable around th...
EE smart hub plus or tp link ax12
Hi, my 2 yr BT broadband fibre 900 package (no landline) is ending and through calling BT I've renewed to an EE 900 package (again no landline needed). A smart hub plus is being sent. I currently use a tp link ax12 wireless router as I wanted WiFi 6 ...
Continual Orange Light
Anyone else get the continual flashing orange light on the router?Openreach confirm no issues their end. 6th day straight with no internet EE accept fault but issue is still ongoing.Have to complete the following. turn off router - turn off openreach...
Broadband
I switched over from virgin to EE broadband. I gave my email address and had the broadband installed. But I have no paperwork of my contract or billing. I've received a text today saying I owe a higher amount that was agreed. But no bill has been sen...
Wi-FI 7 Backhaul
Hi. I have just upgraded to a new EE broadband package (existing customer with 500Mb/s FTTP) which will come with the Smart Hub Pro and an extender. Its likely that I will need a 2nd extender as I need Wi-Fi coverage at the bottom of the garden for a...
Resolved! PAC CODE
Hello everyone How can i get the PAC code from the other country?
XBox Game pass issues
Hello there,Due to the issues i have had with the WIFI during my upgrade from BT i have not activated the XBOX game pass. I have tried today and followed everything on the email, agreed to the T&Cs but it does not progress from there and there is no ...
Speed test in the app
Is the app speed test feature ever going to get fixed? It’s been like this a while.I know there’s alternatives and I’ve used them all.I like the EE app one tho as it includes speed over WiFi to the device initiating the testing.
Resolved! Activating EE Cyber Security
I've recently migrated my broadband from BT to EE. On BT I had Norton 360 and on EE I have Cyber Security. As I have a new laptop, I've tried to install EE Cyber Security on it. However I can't activate it. I've verified my identify with an EE shop, ...
