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No service in Turkey, can’t call help or text
I really need some help asap. my phone won’t work here in Turkey. I get no signal. Have tried rebooting phone several times and turned off automatic network selection to try manually selecting all available networks. None show with any signal even th...
Cat5e cable and 500mbps
I have 500mbps speed and a BT smart hub 2. I run a Cat5e cable 50m to an outhouse but only get 90mbps there. Wi-Fi in the house is approx 500. After contacting BT technical help, they told me that Cat5e will not support 500mbps and will only give 100...
ftp only working with vpn on ee
HelloI have an frp server with a shared folder On ee data I can only access it through a vpn with other mobile carrier it works fine Why are ee blocking ftp?
EE blocking non-mobile users from logging-in?!
Urgent question for EE supportI am a broadband customer. I currently have 2FA turned off, and can not use 2FA via SMS. I do not have a mobile device and my landline number no longer converts SMS to speech for 2FA. The last couple of times I have logg...
Away in south east Asia
Trying to set up my pay as you go sim (was told by the guy in the ee shop I would be able to do this while away) but having no luck I am able to receive texts from EE only (verification codes etc) but otherwise nothing is working… Is there anything I...
Roaming refresh
What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...
Device not found when linking
Hi in trying to link my Phone to my ee account so I can view billing etc. I put the phone number in and it says no device found but I've been using this since the start of my contract for calls etc so defo connected . Really unsure what to do as I ca...
Phone contract
Hi. I ordered a phone from EE online and they took money from my phone but then I got a message saying it didn’t go through even though the money went through. How can I fix this? The online chat on the app doesn’t work for me thank you
Resolved! Pro box Mini box synch
Just switched over to EE TV from S*y. The Pro box and the mini box don't appear to share recordings made - unless I'm missing something.Are they separate entities or is there a shared area for recordings ? Go easy on me? I'm new here.Thanks in advanc...
Urgent: No Mobile Data Access Despite Active Plan and Credit
Dear EE Support,I’m extremely frustrated with the quality of your service today.I currently have no access to mobile internet — which caused a real inconvenience, as I wasn’t even able to end a Lime bike ride due to your network not working. Your app...
