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Community Activity
Roaming not working
I have an iPhone 16 and workin Canada I have roaming but cannot make calls to normal phones. I have tried for almost 30 minutes to speak to a real person at EE and cannot get past the merry go round of press this and press that and we have sent you a...
I have been mis-sold a contract to stay in EE, they refuse to provide transcrip.
I have been an EE customer for 11 years.My contract was coming to an end in a few days but needed a new phone, so I requested an upgrade.The process was painful itself , as they wouldn’t let me have payflex due to an error in their system with my nam...
Two order cancellations?!
I have placed two orders today. The first order was cancelled via text, no explanation. I have had 10 phone calls today, all unhelpful, telling me to go into store to change my details. I went to the store, and was told that they couldn't help, and t...
Sony unauthorised payments
Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...
Migrated to EE Broadband, when will I get my new hub?
Recently migrated from BT FTTC to EE FTTC Service. I’ve had the emails that the migration is complete, using my existing BT hub, and the service is live. When will my new EE hub arrive?
Installation timescale - so far 3 months and waiting
I ordered in Jan and despite many many chases do not even have a date to install 1.6gb broadband. I know it’s Openreach but if they were honest about possible timeframes I would never have contracted. what are others experiences of time to install? ...
suspected spam
Hi had a call from a private number today about sending a new sim card to all EE members because since joining BT there has been problems with signal drop out ( i have had no problems ) any way i was sent a pin no to change my password which i didnt...
Crazy new roaming charges
Hi,I travel extensively around the world for work, particularly EU and USA. Everything was great with my inclusive add on as the roaming pass but now it seems I need either the EU pass or the Zone 1 and I can’t switch them on and off as needed only e...
“Smart Wifi” after moving from BT to EE broadband
I have recently moved from BT to EE broadband. With BT, I had a BT Homehub and two extender discs to reach the whole house. Now that I am with EE, I still have the same Homehub and the same two extender discs - they all work fine. I note from my firs...
malicious sim swapping
What measures EE takes to prevent malicious sim swapping when hackers pretend to be customers aiming to breach the 2FA mechanism?I tried to ask the company directly, but there is no suitable category to ask in writing, only to call or send a letter. ...
