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1287021posts
Community Activity
Crazy new roaming charges
Hi,I travel extensively around the world for work, particularly EU and USA. Everything was great with my inclusive add on as the roaming pass but now it seems I need either the EU pass or the Zone 1 and I can’t switch them on and off as needed only e...
“Smart Wifi” after moving from BT to EE broadband
I have recently moved from BT to EE broadband. With BT, I had a BT Homehub and two extender discs to reach the whole house. Now that I am with EE, I still have the same Homehub and the same two extender discs - they all work fine. I note from my firs...
Installation timescale - so far 3 months and waiting
I ordered in Jan and despite many many chases do not even have a date to install 1.6gb broadband. I know it’s Openreach but if they were honest about possible timeframes I would never have contracted. what are others experiences of time to install? ...
suspected spam
Hi had a call from a private number today about sending a new sim card to all EE members because since joining BT there has been problems with signal drop out ( i have had no problems ) any way i was sent a pin no to change my password which i didnt...
malicious sim swapping
What measures EE takes to prevent malicious sim swapping when hackers pretend to be customers aiming to breach the 2FA mechanism?I tried to ask the company directly, but there is no suitable category to ask in writing, only to call or send a letter. ...
Broadband link failure
Hi,I've recently been switched over to EE from BT with my latest broadband contract and was told this would be a seamless transition. However, I am unable to 'link' my broadband to my EE account and hence cannot access my bills. I called the IT helpl...
Create separate login for EE community (from EE Account login) keeping User Name
I’m a new EE SIM-only customer who accessed and joined the EE Community via a link in the EE App, and created my user name. I have saved community.ee.co.uk to my iPhone 16 Pro Home Screen and would like to access it directly using the same email add...
Wrongly charged and told different.
Hi, my contract was due to expire on May 2nd. I went into the store last week as I was curious if I had any bills/money to pay before the end of contract. I went in to make sure no money was owed and that my contract would be fully cancelled for the ...
Broadband bill not showing
Hi,Recently I switched from BT to EE with my broadband and mobile. I used to have both broadband and mobile in one payment with BT, now with EE these are in 2 separate payments. When I go onto the EE website and app it only shows my mobile bills but ...
Enhancer not connecting
Hi my Wi-Fi enhancer connects with Ethernet but once I disconnect and move it it can’t find the router. It’s only 10 metres from the router
