15-04-2025 05:26 PM
Hi my Wi-Fi enhancer connects with Ethernet but once I disconnect and move it it can’t find the router. It’s only 10 metres from the router
15-04-2025 05:45 PM
@Ccampb28 Are you talking about Smart wireless, say which model of EE Router and Smart wireless devices you have.
Wi-Fi Enhancer is a software addon feature.
15-04-2025 05:48 PM
15-04-2025 06:17 PM
@Ccampb28 The links from the help for Smart Wireless.
https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi
https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi
15-04-2025 06:42 PM
@Ccampb28 try leaving it connected via ethernet to the main hub for longer, wait until the lights indicate a connection, then leave it for another 20 mins, and the same after you move it. They seem to take a while to connect properly.
