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Community Activity
PAYG SIM hibernation
I am reaching out for EE customer servicesIm currently abroad, and changed from contract to PAYG SIM in September 2024.What I wasn’t advised by EE at the time was that the SIM would need to be used in the UK, before roaming could be activated.i need ...
No 5g signal
Hi EE, I have been a customer of EE for many years and signed upto the EE 5g service since it's launch. Throughout the years I have been very happy with the speed of the 5g connection and felt superior over others with how fast web pages/music/videos...
Can’t activate Discovery+
EE TV went live this morning, but cannot activate Discovery+ Basic which is included with my package just keep getting this message.. discovery+ Basic You’ll go to discoveryplus.com to create your account and activate. We've had a problem loading thi...
Game Pass Ultimate 12 months not activating automatically
I switched to EE broadband from BT in January, I received the follow text from EE: However it does not seem to have automatically activated as I now no longer have an active Game Pass associated with my Xbox account.
Not Looking for a Fix, Just Curious—What’s Up with EE’s Account Issues?
TL;DR: Signed up for an EE eSim, hit account linking snags, got great support but no fix. Found this is a years-long issue—why doesn’t EE just admit it and schedule a proper resolution?The Setup ProcessBuckle in—I’ve got a tale to tell! A few days ag...
Free tv box on sign up
I signed up to EE on 09/09/2024. As part of my subscription I got EE TV, I was informed I would receive an additional free tv box inckuded in the subscription. When the order was created the additional box was missed off the order. The saleswoman c...
Latency on Apple TV 4k
I’ve just received my EE Apple TV 4K having already been a long term Apple TV user. Service will be switched on on Monday and I’m looking forward to seeing how it is. However,I’m wondering what others experience is of the latency of live TV? I’ve got...
Discount not appearing in basket
Hi.I received a text message from EE as a thank you for being a customer, offering a £10 monthly discount on any new phone on any plan if I upgrade by 31/03.I selected an upgrade, proceeded to the basket, but the monthly discount offer was not applie...
Device List in Hub Manager v EE App
Hi all. I have connected to FTTP with EE moving away from BT for the better EE hub. On the BT Smart Hum you could log in to the hub manager via IP address and edit device names, set static IP addresses etc. However with EE you have to do it via t...
Lost landline number
Similar to many other cases I've read on here. We have, today, migrated from a Plusnet copper line to EE full fibre. We were moved by Plusnet and given a guarantee of retaining our phone number when moving to EE and digital voice. Our move happened ...
