PAYG SIM hibernation

[paulturner2]

I am reaching out for EE customer services

Im currently abroad, and changed from contract to PAYG SIM in September 2024.

What I wasn’t advised by EE at the time was that the SIM would need to be used in the UK, before roaming could be activated.

i need to keep my number active for various banking and online security verification.

I got a text from EE a few days ago, stating that I need to make a chargeable call/text, however it is not possible to do this, even though I have credit on my account.

I understand this subject has been approached before and the advice was to order a replacement SIM and ask someone in the UK to activate it.

However when I try to do so using the EE app, even though I am logged in to manage my number, at the last point the number defaults to the other number (my partners) which is on contract and linked to my account!

Please help

Paul 

[Chris_B]

@paulturner2  You can just top up your keep it active until you return.  

    This also isn’t customer support it’s a public forum and it’s not a means to make contact with customers support. 

[Chris_S]

Hi @paulturner2 You'd need to use your sim on a UK network for you to use your phone on pay as you go while abroad.

A way to get the sim activated would be to send it back to the UK to a friend or a family member, then they'd just need to make a call or a text, then send the sim back to you, This would also stop your account going into hibernation

Chris S