EE Community info & News

Welcome!  Here you will find updates and info about the Community

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Forum Posts

Meet our Community Stars

Whether you're visiting the EE Community for the first time, or you're a regular visitor, you've probably read a post from one of our Community Stars. The Community Stars are our local neighbourhood superheroes who give up their spare time to help ou...

James_B by EE Community Manager
  • 4695 Views
  • 0 replies
  • 6 Helpful

Meet our Community Team

I am proud to introduce you to our amazing team of EE Staff who work super hard to make the EE Community a great place to visit. Not to be confused with our excellent team of Community Stars - our most trusted, knowledgeable and dedicated members, he...

James_B by EE Community Manager
  • 6598 Views
  • 0 replies
  • 3 Helpful

EE Community - How to guide

Hi, Welcome to our fresh new Community.  Whether you are a new member or have been with us for years, I thought it would be useful to give some pointers on mastering the basics of using the Community to get the help you need. You don't need to regist...

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Sean_D by Former EE Community Manager
  • 9221 Views
  • 0 replies
  • 7 Helpful

Community badges and how to earn them

To keep things lively, we like to have some fun as well as create a little bit of healthy competition. As part of this, we have lots of great badges that you can earn whilst you are using the EE Community.    Everyone can earn badges, and there are l...

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Sean_D by Former EE Community Manager
  • 11306 Views
  • 0 replies
  • 74 Helpful

EE Community Star program

We created the Community Star program quite a few years ago to recognise the exceptional contributions of our more active members.  Our Stars have a real passion for helping others and sharing their wealth of knowledge and experience which make them ...

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Sean_D by Former EE Community Manager
  • 10250 Views
  • 0 replies
  • 36 Helpful

EE Community guidelines

Welcome,   We want you to get the most from your experience in the EE Community.  To make this possible we have some guidelines that should ensure our community is an enjoyable, friendly and informative place to visit for all who choose to do so.   T...

Sean_D by Former EE Community Manager
  • 9729 Views
  • 0 replies
  • 10 Helpful

Staff had a meltdown

So I left EE today for my own reasons, I never had a problem with EE but after 10 years I found some better offers. The process was really simple and straight forward.When I cancelled my contract online I started receiving a phone call from a EE outb...

Kanejac by Visitor
  • 17 Views
  • 0 replies
  • 0 Helpful

Reaching Out...

Hello EEWe are a small but mighty chairty based on the South Coast of England that supports children, teenagers, young adults and their families when they have been diagnosed with cancer and treated at UHS University Hospital Southampton.Like chariti...

Resolved! Abusive ee escalation team

Hi I've just spent the last few days being abused and railed and threatened by ee call centre staff,  it started with trying to get my complaint delt with in a professional manner .They have promised to call me back 6 times 4 of them by managers from...

Kevinhome by Investigator
  • 2311 Views
  • 15 replies
  • 0 Helpful

Resolved! Feedback for Tilly

  I spoke with Tilly today regarding my situation, and I honestly cannot thank her enough for the kindness, patience, and understanding she showed me. I explained that I have a disabled child, and she listened carefully with genuine compassion. She d...

Resolved! HR Contact

Hi,I'm a former employee of EE and need P45. Could you provide me with a contact details for HR please?

Resolved! Broadband

Last Wednesday the 17th of June I called EE to cancel my broadband. My contract had ended ages ago. Apparently there was a problem with the “system” and the cancellation couldn’t be done. When I access my account on the app it shows no info about my ...

Resolved! Why is the only forum language English (US)?

EE is a UK company, so why is the only forum language English (US)?For a sufficiently eye-watering amount of money, you might be able to hire me to fix things around here. Or just grab any 12-year-old who could probably figure it out pretty quickly.

LordMatt by Investigator
  • 130 Views
  • 5 replies
  • 3 Helpful

Resolved! Now on hold for the 4th time

First time on hold 37 mins. Redialled another number - got through to someone and were cut off while talking. I waited for them to call me back. They didn't.Rang yet another number, gave up after 10 mins.Now on the 4th call.  15 mins in. Nothing. Is ...

Resolved! Pension information

HiI am a former employee and need the contact details to enquire about my pension details, can anyone advise please?Kind RegardsTony

DaxGuile by Explorer
  • 8037 Views
  • 38 replies
  • 2 Helpful

Resolved! Pensions

HiI'm a previous employee (2010-2014). Would someone be able to contact me regarding my pension plan please?Many thanksKatheine