my ee mini box is working

[ashleiighs24]

 

my mini box isn’t working keeps say please check your box and router are connected then restart the router iv literally tried everything still not working still paying for it ! anyone help me as i can’t ring them till monday when they are back open

[DarrenDev]

Has it ever worked?

[ashleiighs24]

yeah it worked at first then all of sudden gone down 😞 can’t seem to get it working ! 

[Kenno72]

Power off router, remove power and from wall for 5 mins, same with ee tv main box, power each back on, wait 5 mins then go to mini tv box, settings and do factory reset, follow process takes about 10 mins