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Give and find advice for broadband, home phone, EE TV and all other things related to your family and smart home.

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Activity in Home Services

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Broadband keeps disconnecting

Hello there, Our Wi-Fi keeps disconnecting and randomly going down to 34 mbps from anywhere in the range of 64-75mbps. As 34mbps is below our stay fast guarantee of 50mbps and we very often see this I don't think our broadband is doing what it should...

debus68 by • Investigator
  • 34 Views
  • 5 replies
  • 0 Helpful

Random phone number added to my EE account

A random phone number has been added to my account today? I have no idea why? This is my first contract with EE and everything has been fine but today I've checked my EE app to check my data and it says I have another device but no information pops u...

Resolved! Potential scam

Is +44 7487 367688 a scam or a legitimate EE phone number?

N4R1 by • Explorer
  • 5051 Views
  • 16 replies
  • 2 Helpful

Resolved! Quest tv channel

Hi everyone. Is quest available on BT/EE TV?, I’m getting mixes answers on google search functions.I definitely don’t have it in my programme list, if it should be there is there a way to get it?, I’ve already done a channel refresh.

P5ycho by • Investigator
  • 130 Views
  • 8 replies
  • 2 Helpful

Broadband only deal

I'm thinking choosing broadband only deal but phone line dead no ring tone aso how does it work if it needs to be plugged into phone socket router I mean sorry if I sound a divx

Ross688 by • Explorer
  • 45 Views
  • 7 replies
  • 1 Helpful

Upgrade EE 900Mbps to EE 1.6Gbps

Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...

EE Home app and EE app not working

Joined Ee 19/1/24 Neither app will work.  For EE HOME app..yes turned router off and back on etc.....Ee app. When trying to link broadband to account (I can see my mobile phone section) Constantly showing message to have identity checked..ring 150. H...

Jax12345 by • Investigator
  • 309 Views
  • 6 replies
  • 2 Helpful
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