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TNT Sports or HBO Max - read this first

Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...

DarrenDev by • EE Product Expert
  • 7821 Views
  • 25 replies
  • 8 Helpful

HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by • EE Knowledge Specialist
  • 8890 Views
  • 22 replies
  • 9 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by • EE Knowledge Specialist
  • 25440 Views
  • 83 replies
  • 26 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by • EE Knowledge Specialist
  • 1767 Views
  • 2 replies
  • 5 Helpful

Netflix connection

Hi My EE router works fine except for connecting Netflix through EE box.I receive a connection error notice NW-1-19. Netflix advice is turn everything off and on again.I see posts related to this but really have the technical knowledge to change IPv6...

JB2791 by • Explorer
  • 1208 Views
  • 5 replies
  • 3 Helpful

EETV on Apple TV displaying error AAU910

Hi, I’ve recently setup an Apple TV and like a few other people on here when I try and use the EETV app it’s saying ‘we couldn’t find an account’ and displaying error code AAU910.In the TV Provider area of settings  I’m logged in to EE correctly and ...

Future recordings

How do I set recordings for later date

8632958 by • Explorer
  • 806 Views
  • 2 replies
  • 2 Helpful

2 boxes diff

I have just noticed that on my 2nd EE box I don't get all the channels I get on the box for my main TV. Why is this?

Julie234 by • Visitor
  • 665 Views
  • 2 replies
  • 1 Helpful

Annoying

Have 2 programmes recording and now being told cannot watch any programmes whilst 2 recording. Is this normal 

False sales

I like it seems multiple others was explicitly told my user experience would be the same if not better when I switched from Sky to EE TV. I kept asking about Disney plus as that is the main movie channel watched in our household. I know discover that...

EE TV Pro Box Black Screen

Hi - am using the EE TV box pro. Whether watching live terrestrial TV or via apps I intermittently experience a black screen for a second or so before picture/sound resumes.Have tried rebooting box, but it persists - any ideas on how to resolve?

RH76 by • Investigator
  • 4204 Views
  • 8 replies
  • 2 Helpful

EE TV 2025

It's not been a bad 2024 for EE TV wonder if anything is in store 2025 .. I would like to see a bit more PR or what to look out for from EE TV or even a loyalty service with top package 

Smith861 by • Contributor
  • 1121 Views
  • 3 replies
  • 0 Helpful
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