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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 1751 Views
  • 8 replies
  • 7 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 7731 Views
  • 19 replies
  • 8 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 635 Views
  • 1 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 536 Views
  • 2 replies
  • 6 Helpful

EE TV Box Pro switch on

EE TV Box Pro switch on via  Mitchell & Brown TV   -   JB-43QLED1811      (purchased November 2023)A few months ago I amended my BT broadband contract to allow me to access Sky sports package (via Now TV and a EE TV Box Pro). Ever since I have had di...

EE TV - Recording

I have just migrated to EE Broadband from BT Residential and looking to fully migrate to EE by adding the full EE TV Package but have a couple of questions before I proceed.1: Can I record multiple programmes at the same time on the EE TV Box as I ca...

Can I watch recordings on EE TV app?

Hi, wondering if anyone can help.I have a EE TV pro (the latest one apparently) but can’t seem to be able to watch my recordings on the EE TV app…it just says ‘you can watch your recordings on your tv box at home’. Should I be able to watch these on ...

SLW98765 by Explorer
  • 3064 Views
  • 7 replies
  • 2 Helpful

Cancel Big Sport package

Three months ago, as an incentive to move over to EE broadband, I agreed to an offer of a Big Sport TV package at a reduced price for 3 months.  I was told I can cancel by 12th November.  I wish to do this and want to know what I will now be paying. ...

aei2 by Explorer
  • 914 Views
  • 3 replies
  • 0 Helpful

No internet tv

Hi allSo I have just switched over to ee from bt (same full fibre 900 package), I have installed the new router they sent out  and I have the original BT TV Box Pro they supplied when I joined two years agoI had BT Sport previously and had no problem...

Managing recordings

Coming from using Virgin media to EE I've noticed that there's no real options on EE TV to manage recordings eg. Start five minutes before and end 20 minutes after the programme has finished. Are they any plans to expand the recording options as bein...

TNT HD suddenly gone off

Been watching TNT HD since we joined EE from BT overnight it’s just gone off - we can still get normal TNT but we can’t watch any recordings as they are in HD? Any advice? Thanks 

TNT sport : Boxing

It's reported tonight that boxing will no longer be on TNT sports 2025 and move to DAZN , since the JV TNT sports is getting worse .Such a shame 

Smith861 by Contributor
  • 619 Views
  • 0 replies
  • 0 Helpful