Tv Box lagging

[MooseChew]

Have noticed for the last 2 weeks or so the tv box is lagging whilst watching any channel. Especially noticeable when trying to watch live sports. Not the Internet as could watch ITV 4 via ItvX on TV but when trying to watch on EE box just kept lagging. Have tried the usual suggestions; restart box, router etc but no success. Has there been a software patch which has caused this?

[Weerab2024]

There was an update to my pro box. 

If the software version is 4.3.46 that has the latest update. 

There is no change logs provided frustratingly but all I have noticed is that in ip mode at least on the guide for each channel it tells you how long is left of a show or film or if something has just started or is ending.

However sometimes I notice on ITV4 in the afternoons the stream briefly stutters as if it is out of synch and then comes back. 

I am wondering if something has happened in the way the channels are being shown or maybe it's something else. 

[DarrenDev]

There haven't been any changes to anything channel or network related for a while.  The issue won't be related to the update.

I've just spoken to a colleague for advice, and the best thing would be for you to call the helpdesk.  Some basic diagnostics will be done first, before a specialist will then take over and perform deeper analysis on your line.  My suspicion is that it'll be just down to wifi noise - which could be caused by any number of things. There's a chance that there's a fault on the network switch though, causing packets to be dropped.  It'll need a specialist to check that.

[Weerab2024]

For the stuttering on ITV4, BBC news seems fine for example.

Maybe it's just a blip for me as I have the WiFi 6 pro router with 900mb connection and the pro box is right next to the router. 

[MooseChew]

Thanks for that. Will give it a whirl.

[MrsST21]

Hi

we've just recently switched to EE after being with sky for 25+ years. We are on their top full fibre and tv package. When watching Netflix and all other channels it’s good. When we watch live football it is at least 10 seconds behind the actual live game - I know this cause I get notifications on my phone before they’ve appeared on the screen.  It also buffers in and out through the whole game - as in “there’s a problem”flashes on screen for two seconds, then play resumes. Any help would be appreciated