Tv Box lagging

[MooseChew]

Have noticed for the last 2 weeks or so the tv box is lagging whilst watching any channel. Especially noticeable when trying to watch live sports. Not the Internet as could watch ITV 4 via ItvX on TV but when trying to watch on EE box just kept lagging. Have tried the usual suggestions; restart box, router etc but no success. Has there been a software patch which has caused this?

[Weerab2024]

There was an update to my pro box. 

If the software version is 4.3.46 that has the latest update. 

There is no change logs provided frustratingly but all I have noticed is that in ip mode at least on the guide for each channel it tells you how long is left of a show or film or if something has just started or is ending.

However sometimes I notice on ITV4 in the afternoons the stream briefly stutters as if it is out of synch and then comes back. 

I am wondering if something has happened in the way the channels are being shown or maybe it's something else. 

[DarrenDev]

There haven't been any changes to anything channel or network related for a while.  The issue won't be related to the update.

I've just spoken to a colleague for advice, and the best thing would be for you to call the helpdesk.  Some basic diagnostics will be done first, before a specialist will then take over and perform deeper analysis on your line.  My suspicion is that it'll be just down to wifi noise - which could be caused by any number of things. There's a chance that there's a fault on the network switch though, causing packets to be dropped.  It'll need a specialist to check that.

[Weerab2024]

For the stuttering on ITV4, BBC news seems fine for example.

Maybe it's just a blip for me as I have the WiFi 6 pro router with 900mb connection and the pro box is right next to the router. 

[MooseChew]

Thanks for that. Will give it a whirl.