Sound bar problems

[Jr1948]

I have eetv pro box with a 4k panasonic tv snd goodmans compact soundbar 30w.

I get great sound from the red/yellow coaxial cables sound bar - dvd player. Which is hdmi connected to tv

Not able to get sound on hdmi setting one end is in the eARC on tv the other in soundbar.

Bluetooth fine from phone

[Christopher_G]

Hi @Jr1948 

Is the correct sound output selected on your Panasonic TV? Also, in your EE TV settings, check this one:

In the EE TV box settings, under "TV Signal & Quality", change the "HDMI Audio Format" to "SURROUND" or "STEREO" depending on your soundbar's capabilities. 

Let me know how you get on.

Chris

[Jr1948]

Thanks for that . Yes I have ensured 1 lead goes from arc to soundboard
and have checked both the ee settings and TV settings. Have even stopped
hdmi cables around . ..?

[Christopher_G]

Have you tried power-cycling both devices, @Jr1948?

Also, may be worth checking to see if there is a software update on the EE TV box and the soundbar.

Chris

[Jr1948]

Sorry took so long to reply , power cycling ? I am not tadej pogacar
lol.presume you mean swiching the leads around ?have tried swopping the
HDMI leads.

[Peter_W]

Hi again @Jr1948.

Power cycling in this context would be unplugging all affected devices and leaving them unplugged for at least 20 seconds, before setting them back up again. 

Peter

[Jr1948]

Thanks