Recordings ending early

[Heather0704]

I have changed to a new EE Pro from a previous BT box and the old box used to allow recordings to start a wee bit earlier and finish 5/10 after the show but the new box doesn’t allow that option on settings that I can see and I keep losing the ending to shows, the website suggests recording the next program after my scheduled program but the function to extend recording  by 5/10 mins was easier 

[Hobbins]

Hi Darren.   I cant recall whether it was set up in internet mode or aerial mode.  How can I find this out ?   I have looked in Settings and cant find anything.

it happens on a number of channels.  Most recently ITV3

[Midnight_Voice]

@Hobbins 

Look on the back of the box. If there is an aerial plugged in, you are in Aerial Mode. If there isn’t, you are in IP Mode.

[DarrenDev]

@Midnight_Voice incorrect. It depends whether the aerial was connected/working at the time it was set up. 

Easiest way to tell is channel 101. If it exists, you're in aerial mode. If it doesn't, you're probably in internet mode.

[CPC52]

ITV DCI Ray is one example

***** *****

[Mod edit: Please do not post any personal information on the public board. Thanks!]

[DarrenDev]

Date and time of recording as well please @CPC52 

[Midnight_Voice]

@DarrenDev 

Or you are looking at our LG G2, which regularly throws channel 101 away 😛

Maybe look for channel 82, Talking Pictures TV?

[DarrenDev]

We're not talking about an LG G2 though @Midnight_Voice, and Talking Pictures TV would also be missing if the aerial was picking up Freeview Lite, so it's not a good channel to use.

If 101 is missing then you can also look at the name for channel 1 - is it BBC One (aerial mode), or BBC One HD (internet mode) ... the name may also mention a region, e.g. BBC One London, but it's just the presence/absence of "HD" that you're looking for.

[CPC52]

October 20th for DI Ray on ITV. It was on at 9:00. Had to watch the endings on ITVX

[DarrenDev]

Are you able to provide anything more recent @CPC52 ?  Some of the important data disappears 7 days after broadcast.

[CPC52]

Been trying not to record things now as got fed up
Chris Stone