Recordings ending early

[Heather0704]

I have changed to a new EE Pro from a previous BT box and the old box used to allow recordings to start a wee bit earlier and finish 5/10 after the show but the new box doesn’t allow that option on settings that I can see and I keep losing the ending to shows, the website suggests recording the next program after my scheduled program but the function to extend recording  by 5/10 mins was easier 

[Midnight_Voice]

@CPC52 

As His Honour (not sure which one) laid down, a fishmonger whose fish’s best days are over, cannot go about crying ‘Fresh fish, fresh fish’ but they are not obliged to go about crying ‘stinking fish, stinking fish’.

I always recommend some time spent on the Community of any product you are thinking of purchasing. While these are definitely biased towards the tales of woe, and as such might put you off the product for life, if they don’t actually do that, they will certainly indicate where the bodies are buried 😛

[robh661]

I did have Sky, and that would always start recording about 3mins before the start of the programme, and carry on for about 3mins after, to make sure that all the programme got recorded. And if I remember rightly, if a programme over ran by the system added time, it would keep recording until the programme did finish.

So allowing you to add an extra 3 - 5mins is quite do able via a software upgrade. 
Just because a programme is scheduled to start at a fixed time, there’s no guarantee it will, especially on the free view channels that carry adverts.

[Midnight_Voice]

@robh661 

Yes, and it’s entirely in the gift of the broadcasters to adjust their EPG Present/Following indicators dynamically so that every programme is broadcast complete; one person, or a small team, monitoring this centrally, instead of thousands and thousands of viewers individually having to add padding.

At least, that’s how YouView see it, despite 12 years of experience to the contrary 😢

[Hobbins]

I changed my contract in August and was sent a new EE TV box - I previously had a 4 year old BT box.   I NEVER had this problem with the old box.   With the new EE box EVERY programme I now record ends before the programme finishes.

So to blame the broadcasters is clearly wrong.  There is obviously a fault with the EE box.   

Can the EE employee please comment further.

i haven raised it as a formal complaint to EE

[DarrenDev]

Did you set up the new TV Box in internet mode? The old one will most likely have been in aerial mode. In internet mode, not all channels provide us with "accurate recording" information, meaning programmes will stop recording at their scheduled time.

Which channels are you having issues with?

[Ian0505]

All channels, and why does it take so long to get replys.
I posted this week's ago.

Regards

*** *******

[Midnight_Voice]

@Ian0505 

Because you didn’t actually ask a question?

Though even if you had, no-one on this user-to-user community is obliged to provide you with one.

[CPC52]

I came from Sky and never had this problem. I have to watch the endings on the Apps of the channels before next programme. ITV stopped recording just after the last advert so that was about 10 mi utes of programme

[CPC52]

BBC, ITV mainly
Chris Stone

[DarrenDev]

OK, there's something else at play here. By "recordings ending early" we're usually talking a few seconds - sometimes a minute. Just enough to miss the end of the programme.

Having it end 10 minutes early is nothing to do with accurate recording - especially with BBC and ITV.

Can you please provide an exact example (either one you have already, or the next time it happens), and don't delete the recording from your TV Box until we've confirmed that we've gathered the required information.