Recordings ending early

[Heather0704]

I have changed to a new EE Pro from a previous BT box and the old box used to allow recordings to start a wee bit earlier and finish 5/10 after the show but the new box doesn’t allow that option on settings that I can see and I keep losing the ending to shows, the website suggests recording the next program after my scheduled program but the function to extend recording  by 5/10 mins was easier 

[Midnight_Voice]

@Jamice 

What @DarrenDev is telling you is how it’s been since 2012, and no BT box from the first DTR-T1000 up to the latest Pro box has ever had ‘padding’, as it’s called, and instead they have all relied on the broadcasters to operate Accurate Recording.

Which very few of them do, so YouView’s blanket refusal to add padding in the last 12 years is just pig-headed 🐷

However, it should only be a minor annoyance, happening infrequently, but it seems to be exercising you greatly.

Which makes me wonder if you have a faulty box. How frequently are you getting this issue, on what channels, and what lengths of cutoff, in minutes, are you regularly experiencing?

[Russkie]

I have changed from BT to EE, my program recordings start early and end early mostly sky programs through EE.

[Midnight_Voice]

@Russkie 

There are lots of things that can cause or affect Accurate Recording, as it is laughingly known, but as far as we have been led to believe, EETV is identical whether it is delivered over BT or EE Broadband.

I imagine that the Present/Following indicator that triggers the start and end of 300-500 channels recordings (assuming it works the same way as broadcast) is taken from the Sky/Now EPG in all cases, and nothing will have changed there.

[Profile closed]

---

@Russkie wrote:

I have changed from BT to EE, my program recordings start early and end early mostly sky programs through EE.

---

Funny that. 🤔

[Profile closed]

There is a thread on AV forums about Accurate Recording issues, which is not limited to just EE TV as it is also used on Freeview Play and Freesat devices.

Some contributors contacted the broadcasters to complain about programmes being cut short (itv and Channel 4), and were told it must be the fault of the box manufacturer as the start and stop codes are sent correctly.

It's a slopy shoulder circle of "Not our fault guv". 

[Jamice]

Yes it sounds like pass the buck !

Won't recommend EE as they're not really interested & Certainly won't renew my contract.

[Ian0505]

Well ee/BT need to sort it out with the broadcasting companies. It's doesn't happen on sky and they must get the same signal. To keep saying it's not your problem is a poor excuse.

[Jamice]

Thank you for your response & others who have suggested that EE should do more to fix this

I was beginning to think it was just me 

 EE don't want to know. 

[Midnight_Voice]

@Jamice 

EE want you to have their Apple TV box, where the broadcasters can do exactly what they think they will, keeping an iron grip on their content, and not letting it float off into the ether via this outmoded thing called recording. Though even that is sewn up tighter than the proverbial duck’s; just obviously not tight enough.

[CPC52]

Why aren’t customers told about this problem of recording. It is such a nuisance when you can’t watch a whole programme