Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

[Stoobs]

Purchased the DU8000 Samsung TV via add to plan

Was supposed to have a 24 month TNT Sports included 

I’ve been through my account and can only find options to buy TNT sports rather than activating it

[Weerab2024]

Would the TNT sport access not come via Discovery plus?

If so give this link a try https://support.discoveryplus.com/gb/Answer/Detail/000004118

[Georgie1995]

Hi I am having same issue - did you resolve? 

[Alex_H]

Hi @Georgie1995,

Welcome to the EE Community

Did you take out the Samsung TV bundle as an add-on to your mobile plan? If you check your Mobile add-ons via your online account on the app or website, is the bundle showing in there?

If so have you tried heading to ee.co.uk/tntsports and entering the mobile number the bundle has been added to, it will send you a PIN to confirm and then if the bundle is active it should show the TNTSports there to activate.

Alex

[Taffrican]

I’ve got exactly the same problem, I wasn’t sent a link or email, no paperwork, nothing, I bought the tv which has been delivered and now nothing, did you find a solution?

thanks

Mike

[DarrenW-Tech]

Hi All, anyone experiencing this issue can you please send me a private message with your mobile number and we will investigate asap.

[Leone]

Hi, 

I am having exactly the same issue. What can I do to resolve?

[Taffrican · Accepted solution]

Hi Leone, I called this number 0800 0790 062 and they sorted it within a couple of minutes.

Hope this helps.

Mike 

[NaomiiLeeLA91x]

Hi was there ever resolved as I’m having the same issues and EE don’t even know how to sort it out themselves when I call as I toke this as a add on package; 

Product: Samsung 55 inch DU8000 Smart TV 24 month bundle with TNT Sports
Quantity: 1
Pay Today: £1.00
Pay Monthly for 24 months: £17.00

when I call they lie to me saying tnt isn’t included when it’s all over my emails from EE but no matter what I do I can’t activate I don’t know how to do it myself 

[Christopher_G]

Hi @NaomiiLeeLA91x 

Could you try giving the contact number on this Manage Your Subscriptions help page a call please? 

Hopefully, that will help you get it set up.

Chris