Placed an order for EE TV to start tomorrow but heard nothing.

[Antfly]

I already have broadband and TNT sports had a long chat with the sales girl on 22nd July and ordered EE TV to start on 4th August and then cancelled my Sky contract which had a month left. Since them I have heard absolutely nothing from EE, not even an email, and nothing is showing up on my account. I don't really want to hold on the line for ages so is there any other way to find out what's happened to the order, please?

[DarrenDev · Accepted solution]

It's looking a bit more complicated than originally expected, and would be best discussed on the phone. Could you please send me a DM (click my name, then the Message button) with best contact number and when's convenient, and I'll get my colleague to call.

[Antfly]

Is it possible for them to push through the old order if there are no changes? If so they should go ahead.

[DarrenDev]

Afraid not - I'd assumed this was a failed order scenario, but actually it looks like no order was raised at all. We can see the agent going through options, but no order was ever actually submitted. You'll need to speak to someone from sales to confirm exactly what you want, and accept the terms and conditions associated with it.

[Antfly]

I got a call from EE in Newcastle yesterday evening and it looks like everything is sorted now. Thanks for your help.