Placed an order for EE TV to start tomorrow but heard nothing.

[Antfly]

I already have broadband and TNT sports had a long chat with the sales girl on 22nd July and ordered EE TV to start on 4th August and then cancelled my Sky contract which had a month left. Since them I have heard absolutely nothing from EE, not even an email, and nothing is showing up on my account. I don't really want to hold on the line for ages so is there any other way to find out what's happened to the order, please?

[Northerner]

Hi @Antfly 

There is no account access on these forums. You are best off calling EE to find out as it sounds odd you have not heard anything.

Thanks 

[DarrenDev]

Sorry @Antfly , I can confirm that there are no orders on your account.  You would have received an email confirmation within a few seconds of the agent ordering it, if it had been successful.

Unfortunately, this does happen sometimes.  The system that the agent raised the order on shows it was successful, but then it fails to progress to the next system due to conflicts.  The only option here is to call again.

Apologies for the inconvenience - they are working as hard as they can to fix issues like this.

[Antfly]

Thanks for the replies. I am trying to do it online now and I also want to upgrade my broadband as apparently we can now get full fibre  but all I get is a message that says  "Sorry something went wrong"!

I may have to just stick with Sky.

[DarrenDev]

Upgrade orders aren't possibly online either I'm afraid - only new customers. This is due to issues with the ordering process too.  The only option is to call.

[Antfly]

Well, that's rather unsatisfactory. Can't they call me, I want to give them some business?

[DarrenDev]

Afraid not - the EE helpdesk doesn't offer a call back service.

[Antfly]

Oh, there is a half hour wait at the moment. What is the best time to call please?

[DarrenDev]

I've asked a favour of a colleague to see if they can find your original order (on the other system) and force it through - let me know if this is OK, or if you need to change something about it?

[Antfly]

Thanks for that. I am interested in getting full fibre but I could do that at a later date if it is easier and it won't be  more expensive later.