Now TV still active after cancelling EE TV

[Sidders4]

Hello, I have a similar issue to this post https://community.ee.co.uk/t5/TV/Now-TV-EE-TV/td-p/1338594

Essentially placed an order for EE TV in the middle of last year and activated Now, however, I then needed to cancel the order but the Now subscription has continued. Please could I get some help to unlink it

Thanks

[Leanne_T]

Hi there @Sidders4 

Thanks for coming to the community. 

If the NOW subscription has continued since cancelling EE TV, please get in touch with our broadband guides and they will help get this removed for you. 

Thanks 🙂

Leanne.

[Vichu1 · Accepted solution]

Hi @Sidders4 ,

We have unlinked your NOW account in our system for you. Can you check and revert if you are still experiencing the issue?

[Sidders4]

Thank you @Vichu1 that looks like it has sorted it 🙏