19-03-2025 11:10 AM
Hello, I have a similar issue to this post https://community.ee.co.uk/t5/TV/Now-TV-EE-TV/td-p/1338594
Essentially placed an order for EE TV in the middle of last year and activated Now, however, I then needed to cancel the order but the Now subscription has continued. Please could I get some help to unlink it
Thanks
Solved! See the answer below or view the solution in context.
19-03-2025 02:28 PM
Hi @Sidders4 ,
We have unlinked your NOW account in our system for you. Can you check and revert if you are still experiencing the issue?
19-03-2025 01:54 PM
Hi there @Sidders4
Thanks for coming to the community.
If the NOW subscription has continued since cancelling EE TV, please get in touch with our broadband guides and they will help get this removed for you.
Thanks 🙂
Leanne.
19-03-2025 02:28 PM
Hi @Sidders4 ,
We have unlinked your NOW account in our system for you. Can you check and revert if you are still experiencing the issue?
19-03-2025 02:30 PM
Thank you @Vichu1 that looks like it has sorted it 🙏
24-03-2025 10:28 PM
I have the same issue. Could you unlink mine?
25-03-2025 04:06 PM
Hey @Terryraymond.
I can see this has now been resolved over on your other thread.
Thanks again for flagging this 😊
Peter