Community Activity

Contacting EE

How do I contact EE to report a stolen phone?  Every time i go through the process i get disconected 

Changing from sky to now tv

Hi. I have just agreed to a contract for now tv and am moving from Sky. Do I still use my sky box and sky mini box or do I have to get a new one? 

Trouble with buffering

Hello. First post here.I've already done everything that has been recommended to everyone else that I can find.When watching the "broadcast live channels" my box buffers very frequently.  I have 135 mbps according to the Netflix tester. It never buff...

KarlJ43 by Visitor
  • 6 Views
  • 0 replies
  • 0 Helpful

Resolved! 6th Report of SMS service down in the last week

What on earth is going on with EE network? I have a bunch of Payg sims ordered at various times over the last year for different portable electronic projects and NONE of them are working to receive SMS. All of them are active, most were in use only a...

matt0909 by Investigator
  • 113 Views
  • 7 replies
  • 2 Helpful

Smart 5G Hub - No Upload Speed & Constant Connection Drop Off

Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...

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49BW by Investigator
  • 60 Views
  • 5 replies
  • 0 Helpful

Worst customer service ever

Worst service of all I ever had. Shame I need to have them for 2y now.. Treats you badly, playing up with compensation, even it was their fault! They came to install their broadband and stolen my neighbour's power of, they left him without Internet f...

Maite7 by Visitor
  • 9 Views
  • 0 replies
  • 0 Helpful

Smart Wifi Plus Discs not connecting as extenders

Hi, I've recently migrated to EE from BT and got all new Kit...Smart Hub Plus, 3 Smart Wifi Plus discs and Hybrid Connect.No matter which way I add the Smart Wifi Plus discs I cannot get them to show up as extenders which means I can't manage them (i...

pst99 by Valued Contributor
  • 1859 Views
  • 19 replies
  • 6 Helpful

Scamguard / Dark Web monitoring

How do you edit the number etc you’ve added to the dark web monitor.  I did get an initial sms with a link but I can’t find that.  Logging onto my account I can only see an option to remove Scamguard.  thanks. 

lwuxb by Visitor
  • 20 Views
  • 1 replies
  • 0 Helpful