11-07-2025 03:39 PM - edited 11-07-2025 03:39 PM
Just bought a new tv and wanted to watch sky sports on ultra HD (via Now TV)
Spoke to someone at EE and they said I was paying for the UHD package, but the UHD channels are not available on the guide. When I go to the Now TV app, I can see that my viewing experience is set up as "boost" rather than "boost ultra". Spoke to a bot at Now TV and they said its down to EE, but the person at EE didn't see how this could be upgraded.
I don't know if there is something more wrong with EEs infrastructure on UHD for Sky Sports. Hoping someone here will know more.
I can see i have access to TNT Ultimate HDR though.
Solved! See the answer below or view the solution in context.
15-08-2026 05:12 PM
😂 just realised - 29th February.
Sorry, I missed the joke.
15-08-2026 05:19 PM
The real joke is EE’s inability to get this sorted. Beyond embarrassing.
15-08-2026 05:46 PM
Yes, a leap of faith 🤣
15-08-2026 06:07 PM
@NK20026 It’s up to Sky to allow EE to have it it’s their platform. Until Sky approves anything EE can’t offer it. Ever thought that Sky might not want to allow EE to offer it so those that do want it have to go through Sky so Sky reaps the benefit.
15-08-2026 08:44 PM
We’ve been consistently told here it’s an internal issue with EE’s ordering systems, rather than Sky not allowing it.
15-08-2026 09:34 PM
The bigger picture is why would anyone of a sound mind buy now tv through EE
I currently pay UHD £4 till December
Entertainment again £4 till October
Movies £6 till February
Sports (in glorious uhd, dream on EE) £20til next July
TNT "free" with my inclusive extra EE sim
Also none of this muti room madness , can watch it literally anywhere
Are people really that dumb??
Apparently so
16-08-2026 11:22 AM