New EE TV Pro Box affects broadband speed

[IanH9]

So, new box setup yesterday, 301 channels found.

However, when the box is switched on the broadband speeds plummet and makes internet access from other devices very slow and unreliable. So, I unplugged thr box and re-installed my old BT TV box. Problem goes away.

Is the box supposed to be downloading lots of data after a fresh install (and why) or is it a genuine fault ?

TIA.

[Alex93_]

@David-TVTech 

[David-TVTech]

Hey @Alex93_ thanks for adding. If you drop me a direct message with your TV Box serial number, we can take a look for you. 

Generally, the pixelation you mention is live channels which have a constant bit rate that must be maintained and JD / UHD have higher demands so any dropped packets can cause picture quality or audio issues. Catch up and OTT apps like Netflix and Prime mostly use "adaptive" bit rates which vary depending on how the underlying connection is.

Also Wi-fi is generally great and flexible when it comes to where the box and router are able to sit, but is also more susceptible to interference from other sources than a direct wired box. Signal strength is one aspect to keep an eye on, as is SNR.

Cheers

David

[David-TVTech]

Hi all, we believe @IanH9 s original issue has been identified and corrected as network related and the TV Box Pro has been reconnected with no further issues seen on the Smart Hub 2 or other in-home devices, though we'll continue monitoring over the weekend to ensure there's no recurrence.  

Cheers

David