New EE TV Box Pro finding no channels in Internet Mode

[AQ467]

Hello, 

I’ve just moved from Sky Stream to EE, yet when I follow all instructions and set up my TV it finds no channels whatsoever in Internet Mode. I have tried all troubleshooting available several times, factory resets etc.

The box is 100% connected to the hub and it shows all necessary Apps etc and they work fine.

My TV guide offers nothing.

Can someone please help me as I’m seriously considering switching back,

Thanks

[Andrewwhite1306]

I do have both for now, but will be cancelling bt internet in around 7 months when city fibres free period ends. 

This seems quite ridiculous, so no one can watch channels through wifi if they don't use ee/bt internet? Must lose business for this reason alone. 

I'm getting 1000mbps download through city fibre for 29, where's my bt internet is £40 for 60mbps. It was a no brainer for me but looks like it's going to cost me to cancel the tv as well as the internet.  

[Midnight_Voice]

@Andrewwhite1306 

Where to begin? EETV provides those channels in your EPG; the ones 300 - 600 as part of what your EETV subscription provides, and the ones below that too, if you use the no-aerial IP Mode, though if you plug an aerial in, you get them from terrestrial TV, on the Box Pro. Though the Box Mini and Apple TV box don’t take an aerial at all, and only run in IP Mode.

And nobody else provides these channels over the internet, so you need to be connected to BT or EE broadband to get them.

The apps on your Box Pro will run over anybody’s broadband though - try them on the CityFibre router - though again, be aware that you have only been lent it, and EETV will want it back when your EETV subscription expires, just as they will want their router back when you stop using BT Broadband,

And if you are giving up either or both while part way through your 24-month contract, they will want early termination fees as well.

It’s interesting, though, that you have been trying to use the CityFibre router in place of the BT router, and have suffered no more than a loss of the live service. Normally, when you use a router that doesn’t understand the EETV protocols, principally multicast, you get catastrophic packet flooding of your whole internal network; so you are ahead a bit here, unless you are solely connecting the Box Pro to the CityFibre router at the time.

You ought to be able to use the CityFibre router instead of the BT one though, assuming it can be properly configured for that. But this isn’t anything that EETV will help you do, so you will need some help from one of our user experts here, like @naylor2006 , assuming he is familiar with the router in question, or with the general issue, enough to guide you.

Though now you know what you have done to yourself by taking this second broadband supplier, and that EETV will stop when the BT broadband stops and EETV will want their kit back, and maybe some money too, you may well need a strategy rethink….

[naylor2006]

I'm a bit confused after skimming through what the end goal is here now, looks like it changed midway through the thread.

Yes Sky Stream is a million times easier to get to work then EETV (Multicast), you can connect it to any WIFI or device or unmanaged switch, powerline or booster etc etc and it will figure itself out, maybe with some exceptions I dont know of. Sky Stream is Unicast, like Netflix, Prime Video, Disney and so on....its far less efficient over the wider network and there is a longer delay on live coverage, although even EETV has what 10-15 seconds so any eager whatsapp group will spoil your day if youre not careful. Nows not the time to debate which one is better generally though.

So yeah EETV is a hassle to get working on better equipment than what the ISP ships you with because of its delivery type, if you remove the ISP router for BT or EE then youre going to need to ensure you have compatible 3rd party equipment and to get EETV to work over WIFI becomes very problematic if that WIFI is not directly coming from the ISP provided equipment. This isnt the ISP being awkward though, thats just the complexity of multicast and the lack of support from 3rd party manufacturers. This is where Sky Stream wins out, it just works, but using 3rd party routers with Sky has another layer of complexity and thats the requirement for the old Option 61 or DHCPv6-PD, so just getting connected with your own router is a challenge. BT/EE make it so easy to use your own router but then this comes with multicast considerations.

I dont know what the CityFibre router is but if its ISP provided I doubt theres any configurable IGMP settings, this stuff will just work or not work, if it works great but maybe not so great for your network if floods are taking place.

With all of that said, I'm not sure what the question is at this point?

[Midnight_Voice]

@naylor2006 

@Andrewwhite1306 Illustrates the drawbacks of joining an existing thread, even one on exactly the topic you want to discuss, as while the OP mentioned Sky Stream, @Andrewwhite1306 isn’t concerned with this.

His question is, or was, why EETV live channels won’t appear over the router he has got from another ISP; I think this has now widened into the larger issue of how EETV is locked to EE and BT broadband, and you can’t take it with you when you go to another ISP.

We wait to see how he will wish to proceed from here 😛

[naylor2006]

Whoops, didnt even realise he wasnt the OP.....

No, EETV will be locked to the ISP who provides it.