I recently moved my broadband and TV package from BT to EE. It’s been a nightmarish experience (and I know there are lots of customers with similar horror stories). I’ve spent countless hours on the phone to BT/EE and had to submit many complaints. I’m slowly finding solutions (without much help from BT/EE, TBH).
One issue I’ve not yet solved relates to the TV players (iPlayer, ITVX, C4) and Netflix. All worked perfectly fine on BT. Now, on EE I get a YVM 105 error message for the players, and NW-4-7 error message for Netflix.
I’ve followed all the resolution guidance on BT.com, but those steps have not fixed the issues.
advice as to how to resolve this would be much appreciated.
