Audio Description

[robh661]

How do I turn off audio description, I’ve gone through the settings and turned it off there, but every so often I’ve found it has been re -enabled itself. 
Would it be a good idea to do a factory reset and see what happens then. 

[Peter_W]

Good morning @robh661, welcome back to the EE Community. 

Thanks for taking the time to flag this too, is it every channel that's affected by this, or just particular channels and apps?

Provided you're happy doing so a factory reset certainly could be worth a try.

Peter

[Midnight_Voice]

@robh661 

If you go into the hamburger (top right button on the remote with three horizontal lines) then Audio Description is the first option there.

Make sure the AD symbol is struck through, and if it isn’t, press OK to strike it through.

If it turns itself on again, first check in the hamburger if it is turned on there or not, and report back.

[zulu17]

Just to add another option for checking/changing  Audio Description  on the TV Box is the Home  button then Settings, under  accessibility & Language , select  Audio Description.

[Midnight_Voice]

@zulu17 

That’s the option that wasn’t ‘sticking’ for @robh661 ; though I don’t know if what I suggested would be any better.

[robh661]

At the moment it seems to be just BBC1 that gets the audio description automatically switched back on, but obviously once it’s on for one channel, all the channels that carry AD will be enabled.

[robh661]

Thanks I’ll remember that.

[Midnight_Voice]

@robh661 

BBC 1 live, or via the BBC iPlayer?

It looks like if you watch an AD version of a BBC programme on the iPlayer, and there isn’t a non-AD version, the AD is embedded and you can’t avoid it.

But I can’t work out whether this toggles the global AD setting on, or it just runs with programme-specific AD.

Here’s a page about it, and it’s about as clear as mud, and it doesn’t have a breakout for YouView:-

https://www.bbc.co.uk/iplayer/help/questions/accessibility/remove-audio-des

I suggest you give it a read, and if you have any further questions you can ask the BBC via the Contact Us on that page. And if you do, please post the clarification in this thread.