24-03-2024 02:16 PM
Every time I get a message to say there is a software update ready I have 5 choices - the recommended option or factory reset whilst saving or deleting recordings. I choose the recommended option thinking that would be safe after previously losing all my recordings. However, every time I perform an update using this recommended option all my recordings are lost. I can’t use the tv without carrying out the updates so can anyone tell me how I can do this without losing all my previous recordings?
24-03-2024 06:37 PM
Hello @JeffB18 ,
Welcome to the community,
You should not lose the recordings you have, whilst updating, not sure why this is happening. What is the recommended option?
24-03-2024 08:06 PM
25-03-2024 07:35 AM
As a long term user of YouView powered kit I have to admit this messaging is new to me!
Usually you only see messages on keeping recordings during a box reset, a software update would normally just happen.
25-03-2024 07:40 AM
Those options aren't part of a software upgrade - your box is going into Maintenance Mode.
https://ee.co.uk/help/tv-sport/fix-problem/how-to-reset-your-ee-tv-box
Is there any chance any of the buttons on your box are being held in? e.g. anything pressing up against them? Try tapping all the buttons, in case they're stuck. Then reboot your box by turning the power off and on - does it show the menu again?