The EE Community

Back order when upgrading and trade in

Hi,I placed an order to upgrade my device on the EE app, and implemented a trade in. This was confirmed and i received an email on 2 May to confirm this. It said initially it would be despatched within 7 days. I have just checked the status of this a...

Need to change direct debit date

EE thinks I'm roaming in Ireland and Jersey when I am not.

I live in West Wales.  I regularly get a text..."Hi from EE, welcome to Ireland" when I am still at home.This doesn't worry me too much as I  believe that there is no extra cost involved if using my UK plan. But I don't know if this would apply to al...

Activating a replacement SIM

I have exactly the same problem now. I’ve ordered new sim when I insert new sim obviously there is no service at all and how I supposed to receive a PIN number without signal? That is ridiculous. Big brain EE. 

Bill

I would like to find out what extra I pay for and I want cancelled why I’m owing so much last 2 months 

Poor connection

I have poor connection 

You beat me I've enough now no signal what wrong with this nrk

Haven't received my Xbox GamePass activation details

I added an Xbox Bundle to my account. I recieved the console and my £70 game card but no gamepass activation details yet. The ee.co.uk/Xbox is showing nothing to activate. Any suggestions?

Phone issue

I ordered an iPhone 16 pro max and EE sent me an e mail that it will be delivered by dpd who will send me 4 digit pin number. I'm yet to get the pin or Device from Dpd or EE and I'm getting email from EE about direct debit. Kindly assist me thanks