Too many boxes message
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12-11-2024 05:45 PM
Hi
We’ve just switched from BT to ee adding a tv mini box in addition to our main box
However an error message saying we have too many devices running keeps popping up
Please advise
Thanks
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12-11-2024 07:15 PM
It's normal to see it once or twice when switching - if you accept the message to move the subscription, it should then go away. Have you tried this?
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12-11-2024 08:13 PM
Thanks for the prompt reply
Message has come up 2-3 times from each box over the past 2 days following the mini box set-up
It does disappear when we click on the move subscription button…🤞 it has now stopped
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13-11-2024 07:35 AM
Do you just have the 2 boxes?
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13-11-2024 08:08 AM
We do
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13-11-2024 08:10 AM
Ok great. Please send an email to tv.apps@ee.co.uk mentioning too many boxes and include your EE account number. I'll get that fixed so that it never appears again.
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13-11-2024 08:35 AM
Thanks
Have just sent email
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13-11-2024 12:09 PM
That's it now sorted @Simone5691 - you shouldn't see that message again, unless you factory reset or replace either of your boxes.
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13-11-2024 01:32 PM
Many thanks for sorting so efficiently
