Too many boxes message

[Simone5691]

Hi

We’ve just switched from BT to ee adding a tv mini box in addition to our main box 

However an error message saying we have too many devices running keeps popping up

Please advise

Thanks

[DarrenDev]

It's normal to see it once or twice when switching - if you accept the message to move the subscription, it should then go away. Have you tried this?

[Simone5691]

Thanks for the prompt reply

Message has come up 2-3 times from each box over the past 2 days following the mini box set-up

It does disappear when we click on the move subscription button…🤞 it has now stopped 

[DarrenDev]

Do you just have the 2 boxes?

[Simone5691]

We do

[DarrenDev]

Ok great. Please send an email to tv.apps@ee.co.uk mentioning too many boxes and include your EE account number. I'll get that fixed so that it never appears again.

[Simone5691]

Thanks 

Have just sent email 

[DarrenDev]

That's it now sorted @Simone5691 - you shouldn't see that message again, unless you factory reset or replace either of your boxes.

[Simone5691]

Many thanks for sorting so efficiently 

[JohnGH]

Hi Darren, I too have the “too many boxes “ message. Have reset it many times and would appreciate your help. My account number is ** **** ****. Thank you.

[Mod edit: Please do not post personal information on the public board. Thanks!]