ITV ADDS???

[Peely999]

I'm a recent EE customer and still within the 14day cooling off period, and I'm seriously thinking of taking it!

I just cannot get used to having to watch adverts again!

My Mrs watches the itv soaps religiously and has done for over 25yrs, and being honest I watch em too 😏.

We've just got rid of sky+ after some 24yrs where we series recorded or watched em 10mins behind and fast forwarded the ads.

I've read that another subscription in needed for ITV-X and maybe I can watch without the dammed adverts?

Anyone? ......before I cancel the contract?

[Peely999]

As I mentioned before, I've had to pay the extra ITVX subscription of £5.99 on top of my already more expensive  EE account!

If I'd known there's no way I'd have given up Sky+. It was sooo much easier and cheaper, and in the 24yrs I had it, it went down approx 2 or 3 times and an engineer turned up in less than 48hrs.

This EE box freezes, goes off or just goes hazy on screen at least once a week.

For all those out there thinking of transferring to EE, think twice! And if you're a Sky+ customer, STICK HOLD OF IT!!!!! because there's nothing out there ATM to compare!!

[Jimbob150687]

I’ve mentioned that issue too but they seem keen to avoid that topic. I’ll be talking this further 

[DarrenDev]

@Jimbob150687 I recommend you use the "Make a complaint online" option on the page that @Leanne_T mentioned, as you seem to be getting the same uneducated team every time you try calling or chatting to us online. I can only apologise and say how embarrassed I am at the misinformation you've been given.  As I mentioned earlier, this has been flagged - we need to educate our staff better on what EE TV can and cannot offer.

[Jimbob150687]

I’ve tried that already but it just gets automatically resolved. 

[bristolian]

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@Peely999 wrote:

If I'd known there's no way I'd have given up Sky+. It was sooo much easier and cheaper

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It was alluded to earlier in the thread, but there is a push by broadcasters and pay-TV platforms to move away from a recording setup onto a new online-based streaming world.

As you've found to your cost, there are shortcomings & some functional issues this "new world"... I certainly won't be ditching my Virgin Media V6 service until I'm forced to! There are other reasons, but the issues being discussed in this thread are very much up there.

[Jimbob150687]

Virgin are just as bad. Overpriced, useless misleading chat bots. 

[DarrenDev]

You used the online chat earlier - so you were speaking to an agent who created a complaint and then resolved it.

Further down that page there's a link to a webform that you can fill in with as much detail as needed.  When submitted, it'll go to an offline team who will thoroughly investigate, and then get back to you - this takes a few days.

[Jimbob150687]

Maybe the resolution I saw was from a different time then. I’ve submitted one using a form you mentioned. 

[Jimbob150687]

Are the agents actual people? They chat like bots with 0 conversational and situational skills. Maybe it’s the robotic “script” training they go through but it doesn’t help 

[Sprads]

Think EE need to sort out the UHD side of things and make it clear what you actually get when you become a member… this not being able to FF thru adverts is ridiculous… I’ve not had any freezing on my Pro Box but main problems I have are UHD content… they need too sort it out with Now TV… the other issue is Lip Sync issues with Soundbars… I find the need to fix this issue… the only resolve on that is changing the sound too stereo… this maybe a software issue rather than hardware but it’s annoying… EE could have a really good product if they listened to there customers and acted on them…