21-04-2026 02:45 PM
Had this issue for MONTHS called the helpline saying it would be sorted in 72 hours and still isn’t fixed
I can’t add my broadband to “manage my broadband” so I haven’t been able to see the bills im paying. It used to work then EE changed my broadband plan and hasn’t worked since. I spoke to someone on the phone who also found it strange we troubleshot email address and the billing number to no avail can ANYONE ACTUALLY HELP!
21-04-2026 05:03 PM
Hi @Cjkhammer,
Welcome to the Community!
I'm so sorry to hear about the trouble you're having with your account. I'd recommend reaching back out to the team and requesting that they raised a user fault, so that this can be looked into by our expert team.
Rach