ITV ADDS???

[Peely999]

I'm a recent EE customer and still within the 14day cooling off period, and I'm seriously thinking of taking it!

I just cannot get used to having to watch adverts again!

My Mrs watches the itv soaps religiously and has done for over 25yrs, and being honest I watch em too 😏.

We've just got rid of sky+ after some 24yrs where we series recorded or watched em 10mins behind and fast forwarded the ads.

I've read that another subscription in needed for ITV-X and maybe I can watch without the dammed adverts?

Anyone? ......before I cancel the contract?

[Jimbob150687]

Also what does the hd/4k add on refer to? 

[DarrenDev]

No @Jimbob150687 - as mentioned above, they're not products we sell.  You'd need to buy them directly from ITV / Channel 4.  As you have bought them already, they'll continue to work in the ITV X and Channel 4 apps across all devices.  It won't apply to live TV and recordings though, so you will still be required to sit through the ad breaks.

The HD/4K add-on provides HD access to the Now TV channels, and 4K access to TNT Sports.

[Jimbob150687]

So I was lied to about that too. Great. 

[Leanne_T]

Hi there @Jimbob150687 

I am very sorry you have had this experience. 

If you would like to open a complaint, please see our Make a complaint page. The complaint would be looked into by our complaints team and they will get back to you. 

Leanne.

[Jimbob150687]

Ive already opened a complaint and i received an email saying it’s been resolved for some reason. Online chat is useless. Feels like I’m chatting to an ai chat bot with 0 understanding of situational conversation and just repeating the same irrelevant statements over and over. 

[Jimbob150687]

If someone can read the chat I’m having currently, you’ll find it hilarious. 

[Sprads]

What did they do too resolve the issue you originally had? I’m pretty much in the same boat and find it awkward having to sit through adverts when I have been so used too skipping thru them with Sky… I also find it hard to believe the lack of UHD. We are in 2025 and I know NOW TV offer UHD with the Ultra Boost but still not available on the EE Box… 

[Jimbob150687]

Nothing, just closed it. They keep repeatin that i can watch sky sports UHD on the HD channel or something which makes 0 sense 

[Sprads]

lol, so abit of kidology being used… HD is HD. Im sure with time UHD will come but its just EE dragging there heels… I still not decided on the Ariel yet but looking on maybe going down that route… 

[Jimbob150687]

I think all the staff need extensive training. They’re useless and clueless. They just sell sell sell and screw the customers afterwards.