The EE Community

engineer is supposed to be coming today but what time

Stolen IPhone 15

Good morning I have a problem my iPhone 15 was stolen the only problem that luckily I had removed the sim inside because. I was cleaning it then I didn't do it anymore and I put it in the backpack and from there I never found it again. Can I have in...

Unable to upgrade

I’m trying to upgrade my phone this morning, I’ve been getting messages stating I’m eligible so went to the app, I’ve tried talking upgrade and each time it’s comes up with the message this service isn’t available or that this function isn’t supporte...

SE25 continues to have bad connection

Hey EE Team,The area of SE25 continues to have bad Internet connection even tho EE said there was a new mast on air since March 6th. I am not nearly getting the same speeds as last year hovering around 0.2 to max 5 Mbits while your website says there...

EE box won’t play live TV

I’m having issues with EE TV box not playing live TV. I have EE TV box which does not have an aerial connection nor an ethernet cable connection. During the set up process the box 'found' 133 channels.I can view anything via my apps so obviously ther...

Adding roaming data

I can’t seem to buy the £10 7 day roaming pack on my phone. Can someone help

Complain regarding i phone Insurance cancellation and screen repair- long-standi

How do I make a complaint 

FRAUD in EE shop

I went into my local EE shop to ask about roaming charges abroad on 28 April. Nothing else except the Manager suggested I return mid May since my home broadband charges etc looked high and he might be able to reduce them. I returned and nothing posit...

Change of ownership

Back in 2021 myself and my ex husband split. He rang EE to change the ownership of the EE account I pay for. It was a painful experience as he is in the forces and rarely avaliable to pick up the phone and we are never together. Since then we have be...