@amyenj wrote:
Hi
Yes error code is IPC6023 which comes up after a few mins.
Everything has worked fine almost a year and no changes have happened.
I have tried resetting both the box and the BT hub, connecting via Ethernet, switching off and leaving off for a while, etc, etc. Nothing seems to be working?
Having read other threads I’m wondering if it could be an EE issue?
@amyenj Unfortunately the root cause of the IPC6023 could be located anywhere ie outside of your home , within your home network, your WiFi, your home hardware. Your attempts to resolve are all sound approaches but as the problem persists you are probably going to have to rely upon EE customer support. That might frustrating involve a wait to get through and a repeat of what you have already done and then being passed onto more technical support ( if that is what the TMC is ). The days of a short cut to an EETV expert looking at the considerable amount of data that is amassed and reported between your box and Youview are long gone and the support teams will follow a long winding route to investigate,. Good Luck . Remember the support teams will I suspect be following a script so be patient with them , however if be wary they encourage you to give it a while and call back later.
Keep emphasising that it has been it has been working well for months , it is occurring on both wired and WiFi connection, (the problem is not instantaneous but occurs a few minutes after switching to channel …. Have I interpreted you message correctly here or is it that the error code comes up after a few minutes but that the channel is blank from the start ?)
