EE router to TV Pro box connection

[sinkinlow]

Hello. Migrated to EE from BT a few months ago. The router and Tv box have a wired rather than a Wi-Fi connection and all the channels and apps are ok. The problem is that the connection between the devices fails at random times and I have to restart the connection sequence. Sometimes the automatic connection works, and other times I plug the cable into a different socket on the router (advice from EE). This has been discussed several times with EE and I was sent and installed a replacement router. Could it be a cable fault perhaps, as both devices work properly when connected?

[Minkey1]

😂

Fingers crossed.

Most of our Ethernet stuff is connected to an 8 port switch running off the router, but there *is* a Hive Hub on it, and the slightest disturbance knocks it off. I suspect it’s the cable but it’s a flat one I got to run along trunking so not easily dealt with. Fortunately the Hub is nearby and all I have to do is glance at the connected light. If it’s off,  re-seating the plug at the router end fixes it.