EE router to TV Pro box connection

[sinkinlow]

Hello. Migrated to EE from BT a few months ago. The router and Tv box have a wired rather than a Wi-Fi connection and all the channels and apps are ok. The problem is that the connection between the devices fails at random times and I have to restart the connection sequence. Sometimes the automatic connection works, and other times I plug the cable into a different socket on the router (advice from EE). This has been discussed several times with EE and I was sent and installed a replacement router. Could it be a cable fault perhaps, as both devices work properly when connected?

[Minkey1]

Our main TV Pro box is connected via coax aerial in, and out to the TV, plus ethernet to the router for apps. I've had a zillion issues with the BT>EE transition, but that specific connection hasn't been one. It's been rock solid.

As the router's been replaced, and you've tried different sockets on it, I'd look to the ethernet cable. Amazon's your friend.

[sinkinlow]

Thanks for that, and I guess I’m being forced to that conclusion. Don’t know anything about cables - is there a particular standard I should go for?

[sinkinlow]

Ok and thanks. Found a good article on the subject.

[Minkey1]

Fingers crossed. Well rated cables are so cheap.I've always gone for overkill, rightly or wrongly, and  Ugreen Cat 8 most recently. If someone says that level isn't needed, I don't care. I'm not asking them to buy it.

[Midnight_Voice]

@sinkinlow 

Cables break or degrade, so trying a new one, as @Minkey1 describes, is good advice.

It’s hard to know if a cable is still good - just stepping on it or bending it in too tight an arc can degrade it - but I have a £12 Ethernet switch from Curry’s that tells me if a plugged in cable is gigabit or has dropped to 100 megabit according to the colour of a little LED on the port, and if the latter, I toss it.

[sinkinlow]

10m cat8 duly ordered from my Amozonian friend, and May thanks for the helpful advice. Existing cable is ancient and doesn’t appear to have a rating.

[Minkey1]

Ooooh. Little indicator lights. My 8 port switch doesn’t do that.

I thought I’d gone state of the art with Cat 8 and little Velcro tabs on each end saying which kit they connected.

I need to up my game 🤦🏼‍♂️

[Minkey1]

🤞

[sinkinlow]

Thanks and fingers crossed. The cables (there are two,one for a discarded Swan cctv system and the other for the Tv box and it’s several predecessors ) have been pulled around and tucked in and out of carpet edges for years so a new cable is definitely worth a punt. Also a bit of future proofing just in case we get fibre to home before the next millennium!