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EE TV Error Code IPC6023

SyD44
Explorer

‎17-08-2024 09:18 PM - edited ‎17-08-2024 09:24 PM

So all day, after numerous reboots of the entire system etc I cannot watch any tv on the mini boxes and only apps on the main tv box.

The mini tv boxes are hard wired, and WiFi speeds are still great all over the house so there’s no problem with WiFi … 

I called support and the Geordie lad did some tests, then at 19:55 said “I’m just going to pop you on hold a minute while I carry out some further tests” gave it an hour on hold and came to the conclusion that the highly trained, customer focused young chap, put me on hold then so@@ed off home.

This sort of service will get EE direct debits stopped and the case thrown over to the ombudsman to sort as this is about the 100th issue that you still get wrong ..

Wish I went with another provider now as the trouble I’ve gone through and am going through are enough now …

 

0 Helpful
2 REPLIES 2
David-M
Former EE Employee

‎18-08-2024 11:00 AM

Hi @SyD44 and thanks for the post.

I'm sorry you're having problems with your EETV. I'm sure you've tried most things but just to be sure can you try the folliwing and get back to me.

  1. Try to access the BT Player. Press the Home (or YouView) button, then scroll to and select BT Player
  2. If you still see the error message then try restarting your equipment by following these steps:
    • First, restart your Hub
    • Wait for the broadband light on your Hub to go blue
    • Restart your TV box, using the power switch on the back
    • Now check if you still receive the error
  3. Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
  4. Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK

Cheers

David

0 Helpful
DarrenDev
Ace Contributor
Ace Contributor

‎19-08-2024 08:28 AM

I can see that your service stopped working in the early hours of Saturday morning @SyD44 - I assume you're not aware of anything that could have triggered it?  e.g. connecting the powerline adapters you were sent the day before?

A fault has been opened with the correct team now anyway, so it should be resolved soon.

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