EE TV Box turning on by itself

[JZW_2025]

I have recently changed from BT to EE. I now have a black box to control my TV, but the box comes on itself quite often which starts the TV working. I have spoken to EE support and have been given a replacement remote control but I still get the problem. 

There is no pattern that I can identify about when this happens. I see other comments on this Forum about what looks to be the same problem so I am not alone.

I do not like the idea of electrical equipment out of control. Potentially this could be a fire risk.

Is there anyone with a full solution to this?

[Boo61]

Got up yesterday to find the TV on, but NOT the EE box. Human error? 🤷‍

Had the TV on this morning. Turned everything off. Was out of the house for a few hours. Walked in to find it on, including the EE box. (Remotes turned away as usual).

First time in over a month it's turned on. 

[Boo61]

Arrived home from dog walk. 

TV and EE box both on again, same as yesterday. 

TV was used earlier, but completely turned off.

[DarrenDev]

OK thanks @Boo61 - the recommendation is that you change your power settings to Always Ready for now.  This should prevent this happening.

The investigation is still ongoing.

[JZW_2025]

After a long time without this problem occuring after switching to "Always Ready" on 20-Aug, then to "Smart" on 01-Sep I have had no problems untill today when the box switched itself on during the night.

I'll leave it on "Smart" for a while as an experiment.

[BigD4]

Not sure if this related or not but when using the box remote sometimes it switches the TV on and then it doesn’t. Totally random. 

[TraceyR24]

My box has started to do this over the last week & is always in the middle of the night. 
Had EE tv since June & never happened before

[Archerygirl]

Is there any outcome to this problem, it's been a while, this is happening to me, switching on in the night. 

[JZW_2025]

@Archerygirl 

My box has not given a problem for months now. On reccomendation it is set to "SMART" mode, and on the basis of "it works, leave it alone" I have not experiented further. 

[zulu17]

I think historically this scenario  has been attributed to the  Youview  Update process that typically  occurs during the night.

[DarrenDev]

The update process was previously identified as the cause, but it should never happen - updates should be silent.

Something has triggered this bug again, but affecting a much smaller subset of users - they haven't found what it is yet.